Frequently Asked Questions about Ordering

 

  • I'm uncertain about your work, can you send me some samples?
  • How long does it take to do my team's order?
  • Can I just order blank jerseys?
  • How do I go about making a payment?
  • What is your return policies?
  • What is your privacy policy?

 

Yes. Give us your address and we'll send you some small prints, small numbers and some material swatches. You'll agree we do a great job. Also, we do not sell your address to junk mail companies, it will remain safe with us.

It depends on a few things; how busy we are , how intricate your uniforms are and whether or not the jerseys need to be custom made. Send us an email and we can tell you the current turnaround times.

Often it may be more expedient to simply order the blank jerseys from us and have them printed and numbered in your local area. We won't be offended if you do not want us to print your shirts! It would usually take a week to couple of weeks to get blank jerseys into your hands. During that time you can get your local printer ready to print your crests. Blank jersey usually ship from here in 3 or 4 days.

With our website we make every effort to let you know exactly what you are getting when ordering jerseys from Big Stick. Please take the time to read all the fine print on the web pages. We stand behind the products we sell so if there is a problem, then let us know and we'll take the necessary steps to correct it. Once your shirts have been numbered or crested you won't be able to return them but if there are any defects then we'll replace or correct it. We are reasonable folk here at Big Stick and we want satisfied customers.

We don't like getting crap in our mailboxes either. Big Stick does not sell, distribute or give out any information that you send to us. Ever. We are pleased to say we do not use any information gathering methods (such as cookies, etc.).

For smaller orders the payments will be made in full before the jerseys ship out. For larger orders involving numbering, crests etc. we would need a down payment of 50% to get started on your order with the balance payable before the jerseys are shipped out. The payment methods are outlined below:

Interac e-Transfer or PayPal -- We accept both direct bank transfers and PayPal through our info@bigstick.ca email address.

Credit Card -- After we send you an invoice and you would like to start the order, give us a call at the number on the invoice and we'll take your Visa, MasterCard or American Express (AMEX in canada only) number over the phone.

Personal Cheque -- If the invoice is to your liking then write out a check and send it via regular mail. When the cheque clears we can ship the jerseys.

Money Order -- If you are ordering from Canada a regular Money Order is sufficient. A US Money Order is not redeemable here in Canada so if you are ordering from the US an International Money Order is needed. Please check with the issuer that it is redeemable up here. For International Orders an International Money Order is the method of payment.

You may send them to the address below:

BIG STICK Custom Hockey Jerseys
2238 Dundas St. W. Unit B107
Toronto, ON   M6R 3A9

 


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